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Oasis Healthcare Group Limited is a group of Specialist Doctors working and operating across the country since 2010 under group-based practice model. We currently have facilities in the following counties: Kisii, Nyamira, Migori, Homa Bay, Siaya, Uasin-Gishu, Kitui, Nairobi, Kakamega and Bungoma.
We are looking to fill the following positions with qualified and suitable individuals willing to join us.
Job Title: Call Center Representative
Job Location: Kisii
Key Responsibilities
- Manage inbound and outbound calls
- Obtain client information by answering telephone calls.
- Follow communication scripts when handling different topics on the phone.
- Inform clients by explaining procedures, answering questions and providing information.
- Document all call information according to the acceptable standards.
- Make follow up calls to check on the status of discharged clients.
- Manage and resolve customer complaints as necessary.
- Process booking and rescheduling requests.
- Providing customers with the organization’s services information.
- Update job knowledge by keeping abreast with the new services.
- Any other duty as may be assigned.
Job Requirements
- Degree or Diploma in Public Relations, Communication or any other relevant field.
- Fluent in both English and Swahili
- Proficiency in Microsoft Office Suite
- A t least one years’ experience in the same role
How to Apply
All qualified and interested candidates should send their CV’s and cover letters to hr@oasishealthcaregroup.com quoting the position being applied for on the email Subject.
NOTE:
We do not charge any fee for receiving your CV or for interviewing.
Only candidates short-listed for interview will be contacted.
Applications to reach us before close of business 4th August 2022.
“Oasis Healthcare Group Limited is an equal opportunity employer”
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