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CUSTOMER SERVICE/ ADMIN

Our client, a high end salon is looking to hire a Customer Service/Admin

Reports to:  Customer Service Manager

Job Summary:  Will help customers with complaints and questions, give customers information about products and services, take orders and process returns.

Key Responsibilities

  • Maintain a positive empathetic and professional attitude towards customers at all times.
  • Responding promptly to customer inquiries.
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs.
  • Communicating with customers through various channels.
  • Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
  • Ensure customer satisfaction and provide professional customer support.
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve customer experience.
  • Prepare service reports by collecting and analyzing customer information.
  • Build sustainable relationship of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right method.
  • Use telephone, emails or social media to reach out to customers, answer queries and to resolve customer complaints.

Skills and Qualifications

  • Diploma/Degree in the relevant field.
  • Proven 1- 2 years’ work experience in a customer service position.
  • Strong phone contact handling skills and active listening.
  • Excellent communication skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent organizational and presentation skills and ability to work well with teams.
  • Ability to multitask, prioritize and manage time effectively.
  • Integrity, hard work ethic, confidence and a good business sense.

How to Apply

Please send your CV to jobs@alternatedoors.co.ke

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