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Role Profile: Contact Center Agents

Responsibilities:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Qualifications

  • Bachelor’s degree in communication or a related field.
  • 2 years’ experience working in a contact center
  • Must have Problem solving and communication skills.

How to Apply

Send CV to recruitment@sheerlogicltd.com by 21st January 2022. Clearly indicate the job title “Contact Center Agents”

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