Role Profile: Contact Center Agents
Responsibilities:
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Qualifications
- Bachelor’s degree in communication or a related field.
- 2 years’ experience working in a contact center
- Must have Problem solving and communication skills.
How to Apply
Send CV to recruitment@sheerlogicltd.com by 21st January 2022. Clearly indicate the job title “Contact Center Agents”
