Customer Service Attendant Job in Kenya

Job Vacancy: Customer Service Attendant

Our client is a specialist in running convenience stores with numerous outlets in Kenya.

They are looking for a suitable candidate to support in pushing sales for the retail stores.

Reports to: Reporting to the Shop Manager.

Role Purpose: A Customer Service Attendant is a person who should have a friendly and engaging personality, is Comfortable working with members of the public. He/she should have a confident manner. Among others , Must be helpful and polite, physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.

He/she should have comprehensive understanding of the area of sales i.e. retail, Fast Moving Consumer Goods, etc. To add, he/she should be able to work as part of a sales team, she should have Knowledge of inventory techniques. Lastly, he/she should be of a smart appearance and articulate.

Key Accountabilities

Customer service

• Greet customers who enter the shop with a smile
• Assist customers in locating the products and merchandise they need.
• Assist customers in packing and cart wheeling of their merchandize up to the exit point or to the car park.
• Assist customers in obtaining and paying off their bills at the counter.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Responsible for dealing with customer complaints.

Profit Maximisation

• Monitor performance against plan, taking appropriate action to maximize sales and profit and reduce stock holding whilst increasing stock turn.
• Identify new business opportunities to grow sales and profitability
• Keeping up to date with special promotions and putting up displays.
• Deliver cost effective supply solutions and achieve maximum full price sales and planned margin

Range Building and Planning

• Evaluate market and customer information together with historical data and forward trends to develop the department’s phased plans
• Manage product trialing activity with the Buyer
• Continuously monitor market activity, through regular competitor shop visits in the area.
• Gathering market intelligence from a wide variety of sources and store visits
• Agree and deliver promotional and marketing plans, optimizing sales and profit

Inventory/Commitment Management

• Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
• Attaching price tags to merchandise on the shop floor.
• Exploit use of ratio packs, identifying methods of replenishment which are more cost effective
• Development of new stock/product packages

Team Management

• Ensure effective communication at all levels, to include communicating the Company/shop/Departmental strategy in addition to operational priorities
• Encourage an environment of open communication within the team and the building of effective cross functional relationships.
• Adhere to self-discipline at all times.
• Report any crisis to the supervisor.

Health & Safety

• Monitor and maintain compliance at all time with health and safety requirements
• Observe cleanliness at all times of one self and the shop
• Adhere to the duty roster

Any other

• Provide assistance to shop managers and organizers.
• Perform shop assistant duties in maintaining and running a shop.
• Handle shop keys and deposit in a safekeeping locker.
• Perform opening and closing of shop on time.
• Managing transactions with customers using cash registers/POS
• Scanning goods and ensuring pricing is accurate
• Collecting payments whether in cash or credit when need be.
• Any other duty given by the supervisor.

Skills & Abilities

• System skills
• Merchandising
• Communication skills
• Problem solving
• Creativity

Qualifications

• Certificate or diploma in any business related course
• At least 2 years’ experience in sales.
• Previously held shop attendant position in a service store is an added advantage.
• Good communication and ‘people skills’
• Confidence, motivation and determination
• The ability to work well on your own and also as part of a team
• Good organizational and time management skills
• Attention to detail
• Good business sense and a professional manner
• Must provide a certificate of good conduct
• Critical path management

How to Apply

Qualified and Interested applicants should send their detailed CV, indicating their current and expected salaries to balteumconsultants@gmail.com not later than 5.pm 27th November, 2020.

Only shortlisted candidates will be contacted.

“Our client embraces equal opportunity for all”