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Job Vacancies: Medical Students Call Center Agents – Interns

Location: Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Medical Student Interns who are familiar with Arabic, Somali and Swahili languages for language interpretation services.

Primary Objective: Video Medical Interpreter assures smooth communication between Health Care Provider(s) and LEP Patient by providing accurate, culturally sensitive interpretation of all information.

Essential Functions:

  • Interpret between source and target language for hospitals, clinics, and medical facilities nationwide.
  • Maintain national certification or equivalent.
  • Maintain professionalism through appearance, attitude, and posture.
  • Ability to work effectively in a team environment.
  • Good customer service and problem-solving abilities.
  • Ability to adjust to changing technologies and policies.
  • Work effectively in a fast-paced, dynamic environment.
  • Other duties as assigned.

Education and Qualifications:

  • University student or graduate
  • 40 hours of training specific to Medical Interpretation (Bridging the Gap or equivalent program).
  • The ideal candidate will have 6 months or more of Interpreting experience in a medical/clinical setting.
  • Experience delivering excellent Customer Service to recipients of all cultural and socio-economic backgrounds.
  • Experience learning proprietary and commonly used software.
  • Proven understanding of the NCIHC Interpreter Code of Ethics and NCIHC Standards of Practice, acceptance of responsibility for creating a positive, inclusive work environment.
  • Documented fluency in English and target language(s).
  • Excellent command of Medical Terminology in English and target language(s).
  • Advanced – Superior communication and interpersonal skills.
  • Ability to perceive the need to “adjust register” of interpretation to ensure LEP Patient comprehension.
  • Camera awareness, to include appropriate voice projection.
  • A demonstrated critical thinking skill and a “teamwork mind-set”.

To apply send your CV to: latest by 30th October 2020.

Indicate the Role and the Language you are familiar with on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement

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