Position: Customer Service Associate

Location: Nairobi

Job Description

Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office, Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering highest quality of service to our client’s High Value Customers

Responsibilities 

  • Assist with knowledgeable support to customer requests across all products and channels
  • Provide immediate and accurate response to customer contacts on social media, phone, e-mail and live chat
  • Deliver first time resolution to customer requests up to authority and permission levels
  • Create and constantly develop unique positive personal relationships with the client’s esteemed Customers
  • Maintain customer profiling and communication database history for all the customers
  • Ensure that customer transactions are completed accurately and timeously
  • Promote other products and services where appropriate
  • Active outbound calling to develop the lifetime value of the customer

Qualifications

  • Diploma/ Degree in Marketing or any other relevant field
  • At least 2 years’ experience in a similar
  • Advanced level of proficiency in English and Mandarin is a MUST
  • Ability to work under pressure in a fast-paced environment
  • Excellent sporting knowledge particularly in football
  • Possess a strong teamwork ethic
  • Excellent communication and numeracy skills
  • Proficient in MS Office including e-mail, live chat and SMS communications
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult
  • Flexible in shifting schedule

How to apply

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Monday, 3rd August 2020 clearly stating the subject heading “Customers Service Associate”. Indicate your current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted

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