Career Management Center Limited is seeking to recruit a Front Office Administrator for our client, Hairhub, The Trichology Centre, Nairobi, a pioneer hair restoration clinic in Sub-Saharan Africa.

Reports to: Managing Director

Location: Nairobi

Overall responsibility: Managing the front desk, assisting in the general administrative activities and customer relationship management.

Essential Functions & Key Responsibilities:

Customer service/Client relations

  • Booking of new appointments and following up on existing ones.
  • Resolving any issues arising from patients’ dissatisfaction and communicating them in a timely manner.
  • Communicating with patients who require follow through on non-technical matters

Office Operations

  • Providing efficient and effective strategy execution in line with the Managing Directors plan.
  • Managing the meetings calendar.
  • Managing the automated office management system.
  • Updating employees’ files and ensuring surgical team licenses are up to date.

Financials

  • Preparing weekly and monthly reports on business performance.
  • Handling the petty cash and processing the procurement and bank transactions.
  • Filing financial documents.

Marketing and communication

  • Preparing and implementing marketing projects and presenting reports.
  • Managing social media and websites to ensure relevance in their communication.
  • Coordinating with the marketing suppliers as directed by the Managing Director.

Candidate Requirements:

  • Diploma or Degree in business related field with proven track record of excellent customer support experiences as a client service representative.
  • 2-3 year’s customer service experience
  • Familiarity with CRM systems and practices.
  • Digital marketing and social media management skills will be a plus.
  • Proficient in Excel, Word.
  • Flexible schedule, to include evenings/weekends if needed to accommodate business.

How to Apply:

Qualified candidates should send their CVs and Cover letter to jobs@careermanagementcentre.com clearly indicating the position they are applying for on the email subject not later than 21st June, 2020.

This is an urgent position and shortlisting will be done on a rolling basis.

Only shortlisted candidates will be contacted.

Career Management is a proud equal opportunity and does not discriminate against the applicants on any basis.

Website: http://hairhub.org/


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