Title: Customer Service Support – Hindi,

Language Required: Hindi or Gujarati,

Gross Salary:  60k – 90k,

Location: Nairobi,

Our client is an international sports betting company operating across Asia, Europe and Africa. They seek to hire a Customer Service associate to deliver the highest quality of service to High Value Customers

Responsibilities

  • Assist with knowledgeable support to all customer requests across all products and all channels
  • Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
  • Delivering first time resolution to all customer requests up to authority and permission levels
  • Creating and constantly developing unique positive personal relationships with a High Value Customers
  • Maintain customer profiling and communication database history for all High Value Customers
  • Ensure that High Value Customer transactions are completed accurately and timeously
  • Able to confidently promote other products and services where appropriate
  • Active outbound calling to develop the lifetime value of the customer

 Qualifications

  • MUST be able to fluently speak Hindi or Guajarati
  • Ability to work under pressure in a fast-paced environment
  • Excellent sporting knowledge particularly in football
  • Possess a strong teamwork ethic
  • Excellent communication and numeracy skills
  • Proficient in MS Office including e-mail, live chat and SMS communications
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
  • Flexible in shifting schedule

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service Support – Hindi) to jobs@corporatestaffing.co.ke before 10th June 2020. Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted.

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