Position: Customer Service Associate

Location: Nairobi

Job description

Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office. Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering the highest quality of service to our client’s High Value Customers

Responsibilities

  • Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat)
  • Provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover
  • Provide feedback and suggestions to immediate superior on issues and procedures pertaining to Customer Service
  • Liaise closely with other CS, superiors and colleagues from other departments to meet departmental goals
  • Provide answers and solutions to customers in a professional manner
  • Acts as first line communication with customers
  • Provide commercial approach to customers and present promotion and brand information aimed at conversions and brand turnover

Qualifications

  • Diploma/ Degree in Marketing or any other relevant field
  • At least 2 years’ experience in a similar role.
  • Fluency in English, Telugu, Kannada, Tamil, Punjabi, Hindi and Marathi is a MUST
  • Must be Sports-oriented, especially with Football, Cricket and online gaming
  • Must have good typing skills (at least 50 WPM).
  • Excellent problem solving and people skills.
  • Proficiency in MS Office applications

How to apply

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Friday, 22nd June 2020 clearly stating the subject heading “Customers Service Associate”. Indicate your current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.


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