Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Somali language speaking call center agents.

Location: Nairobi

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Investigate and resolve issues that are reported on client platforms such as requests for account support.
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

  • Between 18-30 years.
  • Must be living in Kenya.
  • Must speak fluent English and Somali.
  • High school education mandatory. College education an advantage
  • Must be currently unemployed or working as a casual
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region

To apply send your CV to: wambua@flexi-personnel.com by Friday 22nd June 2020.

Indicate the Language you are familiar with on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement


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