Kituba (Kikongo), Lingala and Tshiluba Languages Speaking Call Center Agents

Location: Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Kituba (Kikongo), Lingala and Tshiluba languages speaking call center agents.

Duties and Responsibilities

·         Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

·         Make well balanced decisions and personally driven to be an effective advocate for our community

·         Investigate and resolve issues that are reported on client platform such as requests for account support.

·         Respond to user inquiries with high quality, speed, empathy and accuracy

·         Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

·         Identify inefficiencies in workflows and suggest solutions

·         Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

·         Between 18-30 years.

·         Must be living in Kenya.

·         Must speak fluent English and One among the stated languages above.

·         High school education mandatory. College education an advantage

·         Must be currently unemployed or working as a casual

·         Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy

·         High affinity and cultural awareness of political/social situation regarding the relevant market/region

How to Apply

To apply send your CV to:

Indicate the Language you are familiar with on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement

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